Who we are
You should check this page regularly to ensure that you are at all times aware of the current policy.
What personal data we collect and why we collect it
We may ask you to provide the following information, including via contact forms:
- Contact information including phone number and email address
- Demographic information such as address and/or postcode
- Other information relevant to customer surveys and/or promotions.
As with most online businesses, we may log information about your access and use of our site, including through the use of Internet cookies, your communications with our site, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.
We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you. If we receive your personal information from third parties, we will protect it as set out in this policy.
Use of personal information
We collect and use the personal information for purposes including:
- To better understand your needs, enabling us to improve our products and services;
for internal record keeping;
- Quality assurance
- Accreditation and audit activities
- Risk and Claims management
- Patient/client satisfaction surveys
- Staff training and education
- To customise the website according to your interests.
We do not send personal information overseas to third parties.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances including the following:
- To third parties where you consent to the use or disclosure and;
- Where required or authorised by law.
Comments (if applicable)
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media (if applicable)
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for stored locally for 30 days and remotely for 1 year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).
If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us. We will respond to any request within a reasonable time and will endeavour to promptly correct any personal information found to be incorrect so that the personal information is accurate, up to date, complete, relevant and not misleading.
Storage and security
Where we send your data
Visitor comments may be checked through an automated spam detection service.
This site may be using Jetpack third-party cloud storage to store backups of its audit logs where personal information is collected.
This site creates and stores an activity log that capture the IP address, username, email address and tracks user activity (like when a user makes a comment). Information will be stored locally for 30 days and remotely for 1 year. Information on remote logs cannot be cleared for security purposes.
Amendments to this policy
This policy may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.